we ship worldwide, with a fixed shipping fee for each item. we endeavour to ship your package within 2 working days of receiving your order. orders from UK takes an estimated 2-4 working days to be delivered, and from within EU an estimated 4-8 working days. orders from outside EU will normally take 5-12 working days to be delivered. if there is a delivery problem, please contact us by email: email@example.com
any custom fees or taxes are the responsibility of the customer.
you may return your item for a full refund, excluding shipping fee, within 7 days of receiving your package, provided that the item is in the same condition as when shipped. shipping fee will be refunded in case of error on our part, such as wrong or defected item sent. if you want a refund, please contact us by email: firstname.lastname@example.org